Support and Organizational Change Management
Support
Application projects must include activities of knowledge transfer to the support team before its end. The support structure should be build in advance with a clear guidance, taking in consideration the learning curve and indicators that make sense according to the organization maturity. Our experience in such area can contribute for the definition of a well-balanced support structure in terms of cost-benefit for the set of applications to support.
Organizational Change
How to rank each component of the known triangle people - processes - tools?
Under a financial perspective, Processes and Tools have a direct connection with the level of investment supported by a Business Case with suitable ROI. In other words, the organization probably should get back the matching fund invested.
However, People, considered as individuals or as team members, need to be motivated to have the right behavior on the tools usage and running the processes . Otherwise, the objectives will be not reached, and the organization will not get back the matching fund invested.
Therefore, when you plan implementation projects for IT tools and/or processes change, fields on which ITA GLEZER PROJECT SOLUTIONS works, please consider our contribution to the organizational change management, to enhance achievement of strategic objectives from your organization.
